At Bloome, we take pride in delivering high-quality jewellery that adds a sparkle to your everyday moments. However, if you happen to receive a product that is defective or incorrect, we are here to ensure your issue is resolved smoothly. Our return and refund process is designed to be simple and transparent, ensuring a hassle-free experience for you.

Eligibility for Returns:

We accept returns only for products that are either defective or sent in error. We believe in quality, and if there's any oversight, we'll be happy to make it right.

If your product arrives damaged, broken, or does not match what you ordered, you can initiate a return by contacting our customer support team at maryamasif163@gmail.com within 48 hours after delivery.

Important Points to Remember:

• To be eligible for a return, you must provide clear photos or videos of the defective or incorrect item(s). This helps us understand the issue and process your return efficiently.

• Sale items are eligible for returns. We understand that even sale items deserve the best quality, so if there's a problem, we'll handle it.

• Products paid for entirely using gift cards or discount codes are non-returnable. These purchases are considered final and are not eligible for refunds or exchanges.

Exchanges:

At this time, we do not offer direct exchanges for products unless the item is defective or incorrect. If you wish to exchange an item for any other reason, you will need to follow the return process and place a new order separately.

Refund Process:

Once your return is approved, refunds will be processed as store credits or as per your preference, where applicable.

Return Shipping Costs:

Return shipping costs will be borne by Bloome for items that are damaged, defective, or incorrect.

International Returns:

Currently, we do not accept returns from international locations as we only ship within pakistan.

Changes to Return & Refund Policy:

Bloome reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the website.

For any further questions or assistance, please feel free to contact our customer support team at maryamasif163@gmail.com. We are here to help you from Monday to Friday, 9 AM to 6 PM.

Thank you for shopping with Bloome. We value your trust and look forward to shining with you every day!